Shipping & Delivery Policy

cuil.si is a digital service. We don't sell or ship physical goods, so there are no shipping charges, delivery addresses or courier tracking. Everything you buy is delivered online, to your cuil.si workspace.

• Credits and plans are added to your workspace automatically, as soon as your payment is confirmed. This usually takes a few seconds.
• If your bank is slow to confirm, it can take longer, sometimes a few hours. We keep checking with the payment company automatically for up to 2 days, so please don't pay again.
• A plan starts as soon as the payment is confirmed. If you pay for the same plan while it is still running, the new 30 days start when the current ones end, and its credits are added straight away.
• Credits are valid for 12 months from the day they're added (we use your oldest credits first), as our Terms & Conditions explain.
• Not received within 24 hours? Email support@cuil.si with your invoice number, or the date, amount and transaction ID of the payment, and we'll sort it out.

• You get a “Payment received” notification in cuil.si.
• Your credit balance at the top of the app goes up, and the plan shows on Settings › Plan & billing.
• The payment and its invoice appear in Settings › Plan & billing.

We deliver online, worldwide, at cuil.si. You pay in rupees through NTT DATA Pay (UPI, cards and netbanking). International card payments in US dollars through Stripe will be added later. All you need is a web browser and an internet connection.

If a payment fails, nothing is added, and your bank or the payment company returns any money taken. If we still can't confirm a payment after 2 days, it shows as “Cancelled” and nothing is added. If money left your account but nothing was added, email support@cuil.si with the transaction ID: we add what you bought or refund you in full. Our Refund & Cancellation Policy explains the timelines and what to do if the money doesn't come back.